Shipping Policy
If you
have questions or an issue with your order, please feel free to call us toll
free at 1-888-267-0194 or directly at 417-683-0149. Our customer service team
is happy to create a win/win resolve on any issue and answer your questions.
Ninety-nine
percent of our orders are shipped out the same day or the next business day
from when the order was placed. An email confirmation and tracking number of
the shipment should automatically be sent to you when the order has been
shipped out. (Remember to check your email spam folder if you don’t see a
shipping confirmation email.) In the continental U.S. most orders will be
received within three business days.
Free Shipping
All
orders of $150.00 or more within the United States qualify for free economy
shipping.
Orders have an estimated delivery time of 4-9 business days. With an average of
3 days.
Standard Shipping
All
orders UNDER $50.00 and within the United States have a flat shipping rate of
$5.00.
All
orders of $50.00 but less than $100.00 and within the United States have a flat
shipping rate of $4.00.
All
orders of $100.00 but less than $150.00 and within the United States have a
flat shipping rate of $3.00.
Orders
have an estimated delivery time of 4-9 business days. With an average of 3 days.
Other Shipping Options
All
orders requesting alternative shipping methods, like 1- or 2-day delivery, must
be placed with our Customer Service Department directly.
International Shipping
International
orders have an estimated delivery time of 8-15 business days but can take longer
due to customs processing times. Your cost will be calculated based on the
country you live in. Additional custom, duty or VAT fees may apply upon arrival
and are the customer’s responsibility to pay.
What Happens When My Order is Returned to Sender?
If an
order is marked as undeliverable because of customer error, the customer will
be responsible for all shipping costs plus a 10% restocking fee. We urge
customers to always double check the address on their order confirmation email
and if there is an issue, or if your tracking information shows that your order
has been returned, please reach out to our customer service team at 1 (417)
683-0149.